Are you considering a more advanced leadership role in BCNU or perhaps a future staff position, but worry you may not have the qualifications? The Industrial Relations Centre (IRC) at Queen's University offers a Custom Labour Relations Certificate Program designed to enhance your capacity to strategically manage labour relations issues and develop more streamlined and efficient practices for handling workplace conflict.
This customized certificate program—designed specifically for experienced BCNU stewards and labour relations professionals in BC’s health sector—will increase your ability to successfully manage grievances and labour issues through all levels of the process. Their hands-on, practitioner-focused approach will increase your knowledge of employment law, grievance management, workplace investigations, and the arbitration process. Delivered by Queen’s renowned facilitators and instructors, each program utilizes a combination of lectures, group discussions, simulations, case studies, and assessment tools.
Upon successful completion of all three programs, participants will receive the prestigious and widely recognized Queen’s IRC Labour Relations Certificate.
Please note: this program is 50% salary-replaced (only 6 of the 12 program days are salary-replaced).
BCNU members who are interested in advancing their labour relations knowledge to enhance their work as active BCNU stewards or EDMP representatives
BCNU staff members
To educate and assist full-time stewards in performing their roles
To educate and advance current BCNU labour relations staff
To educate and advance current active stewards
To provide training to EDMP representatives who want to expand their union work into labour relations
To create a pool of candidates who may be asked to provide labour relations assistance in the BCNU union offices
Active in BCNU either as a steward, EDMP representative or BCNU staff member
Willing to provide labour relations assistance in BCNU offices, if required
Note: Stewards applying from areas that are currently underrepresented may be given priority consideration
Must attend all twelve days of the program
Salary reimbursement will be provided for six of the twelve days. The other six days must be taken from the participant's vacation or other available banks.
Attendees residing more than 50 kilometers from the BCNU Burnaby office may expense travel, meals and hotel accommodation. BCNU will provide hotel information.
All interested members fulfilling the above objectives and criteria must complete the online application form.
Deadline for applications: October 2, 2017
Interviews to be completed: Week of October 23, 2017
Successful applicants informed: October 27, 2017
The number of outstanding grievances is one of the most telling indicators of the state of labour relations in any unionized environment. Considering legal costs and reduced productivity, grievances can also be a very expensive method of workplace resolution for both unions and employers. Like taxes, grievances can be impossible to avoid. Strategic practitioners can effectively reduce their frequency and utilize alternative measures before grievances are launched. There are also steps that can be taken during the grievance procedure, during mediation, and during the arbitration process to lessen the impact of these events on employees, the union, and the organization.
Strategic Labour Relations Management is a thoughtful approach to labour relations. It involves identifying workplace-wide issues and problems, and analyzing the way in which effective grievance management can address those issues. A long-term goal can then be developed for solving any systemic issues. You will come away from this program with a big-picture perspective, as well as skills to use back at work to confidently navigate all steps in the grievance process.
In this session, participants will learn how to:
• Understand the context and purpose of a grievance
• Consider your options when a grievance is filed
• Prepare for and take control of the grievance meeting
• Deploy your skills during the grievance process
• Identify methods for successful grievance/mediation
• Strategically choose mediation or arbitration as an option for resolution
• Conduct a grievance analysis before collective bargaining
• Respond to the changing face of labour law and legal issues
• Diagnose when and how conflict escalates
• Design effective approaches to conflict resolution
According to research conducted by Queen's IRC, today's labour relations practitioners are spending an increasing amount of time — up to 20 percent of their efforts — conducting formal and informal investigations of workplace complaints. The complaints may relate to harassment, conflicts of interest, discrimination, whistle blowing, or many other difficult types of cases, and are partly a response to tougher human rights and occupational health and safety laws. But research also shows that many union representatives, HR managers, and LR practitioners feel they are inadequately prepared for the rigours of investigating complaints. This program gives LR practitioners hands-on training on how to assemble the facts of a case without worsening the situation.
• Pre-screen complaints and select the correct process
• Plan the investigation using a step-by-step guide
• Participate in a joint union-management investigation process
• Conduct effective interviews
• Handle difficult witnesses
• Gather and assess evidence
• Write an investigation report
Effective advocacy before an arbitrator requires the same blend of skills, street smarts, and techniques as advocacy before a judge in a courtroom. It requires careful and extensive preparation before the hearing, concise opening statements, organized and efficient presentation of evidence, and persuasive argument. Leading advocates and arbitrators will coach you through the preparation and presentation of a challenging arbitration case.
In this dynamic program, you will build presentation and advocacy skills and get immediate feedback from an experienced arbitrator.
• Prepare effectively for the hearing and develop the theory of the case
• Assess your opponent's case
• Make opening and closing statements
• Examine and cross-examine effectively
• Establish the facts at the hearing
• Tender evidence and object to evidence
• Prepare and present a mock arbitration before an experienced arbitrator
1) Submit an up to date resume that includes:
2) Questions: Please answer each in 250 words or less.
Program 1: Strategic Labour Relations Management - November 27-30, 2017
Program 2: Mastering Fact Finding & Investigation - January 22-25, 2018
Program 3: Labour Arbitration Skills - April 23-26, 2018
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