Communicating: Essential Skills

Is language getting in the way of clear communication in your workplace? Do you ever find yourself searching for the right way to say something? Designed to help members whose first language is not English, this course focuses on the ability to communicate confidently with managers, co-workers, patients, and patients’ families. Participants will learn to leverage the skills they already have to make themselves more clearly understood. Through small group activities, role play and video, participants learn key communication skills and practice them by acting out common workplace scenarios. Constructive feedback from peers and facilitators highlights common communication barriers as well as strategies to address them.

NOTE: This is not an English-as-a-Second-Language (ESL) course.

Please DO NOT apply for union leave until receiving a confirmation email.

Course Format:

Three day in person course.

Eligibility:

To be eligible for this course you must:

• speak a language other than English as your first language.
• experience language-based communication issues at work.
• be employed as a BCNU member.