The resources in this section cover core concepts and established processes for new and experienced stewards looking for immediate labour relations guidance.
These resources can also be shared with members to strengthen their ability to self-advocate.
EDUCATION MODULE – How to Read the Collective Agreement ME SE SI Interactive module with tips and suggestions for reading any collective agreement.
Reading the Collective Agreement ME SE SI Tips to better understanding how to navigate and read a collective agreement.
Contract Interpretation Worksheet SE SI Template on 6 Steps to interpreting any collective agreement language.
Interpreting the Collective Agreement – Example SE SI Example of the 6-step interpretation applied to Art. 6.04 (c).
NBA Rotation Change Checklist SI Steward duties before/during/after a rotation change.
NBA Rotation Change Process – Infographic ME SI Provides a visual overview of the NBA rotation change process.
EDUCATION MODULE – NBA Grievance Process ME SE Demystify the NBA 2-step grievance process. Find out about timelines, purpose and how you can help the process move forward in the most collaborative way.
EDUCATION MODULE – Why We Use Grievances and Arbitrations? SI This module challenges union representatives to consider why we have a grievance process to resolve problems and why we use arbitration to settle disputes.
Article 9 Diagram – NBA Grievance Process ME SE SI Diagram outlining the NBA grievance process and timelines associated.
NBA Grievance Timeline Tracker – Worksheet SE Worksheet to help stewards track timelines in the NBA grievance process.
Types of NBA Grievances SE A comprehensive list of the types of grievances a steward may encounter.
Potential Grievance Interview with Grievor Fact Sheet – Worksheet SE SI Worksheet to help guide a steward in interviewing a member with a potential grievance.
Step One: Grievance Meeting – Checklist SE SI Assists steward with planning what to do before/during/after their Step One Grievance meeting.
Step One: Initiation Email Example SE SI Aids the steward in initiating a grievance conversation with the manager.
Step One: Grievance Meeting Preparation – Worksheet SE SI Worksheet to help guide a steward in preparing for a Step One meeting.
Step One: Grievance Presentation Guide SE SI Tips for the process of presenting your Step One to the employer.
10 Secrets of a Successful Grievance Presentation SE SI 10 tips for improving the chance at a successful, collaborative Step One meeting.
EDUCATION MODULE – How to Fill Out a Grievance Form SE Video that reviews how to fill out a grievance form.
Grievance Wording Examples SE Examples of how a steward might fill out grievance forms for common grievances.
Grievance File Transfer Memo SE Worksheet to aid stewards in transferring an open file to their LRO.
EDUCATION MODULE – Progressive Discipline SE Go beyond the progressive discipline chart and take a look at what progressive discipline is. This module includes explanations of the difference between non-disciplinary corrective actions and disciplinary corrective actions.
Progressive Discipline Flowchart SE Flowchart that outlines HEABC’s accepted process in behaviour alteration/correction.
Learning Plans - Guidelines SI Guidelines for stewards assisting members with learning plans.
Letters of Expectation - Example SI Example of what a Letter of Expectation should look like and guidelines.
EDUCATION MODULE – Case Law & Performance Management SI Bring a jurisprudence lens to your arguments for grievances regarding employee performance management. This module also takes an in-depth look at Letters of Expectation and Learning Plans.
Wm. Scott – Legal Test SI Considerations of the Wm. Scott arbitration decision.
Edith Cavell – Legal Test SI Considerations of the Edith Cavell arbitration decision.
KVP – Legal Test SI Considerations of the KVP arbitration decision.
Hilton Villa (LOE vs LOD) – Legal Test SI Considerations of the difference between a letter of expectation (LOE) and a letter of discipline (LOD) from the Gordon arbitration decision.
Vancouver General Hospital (6 Steps to Mutuality) – Legal Test SI Considerations of the Munroe arbitration decision for rotation changes.
EDUCATION MODULE – Labour Relations Terms and Concepts SI This module provides an interactive overview of core labour relations terms, concepts, and legislative/regulatory bodies.
Regulatory Bodies and Legislation SI Brief definitions of relevant entities.
Duty of Fair Representation SI Overview of BC Labour Relations Code - Section 12.
EDUCATION MODULE – Employer Investigations SE Why do employers Investigate? Learn the purpose, your role, and how to support members during an investigation.
Investigatory Meeting Tips – Steward Tips for Representation SE Steward duties before/during/after.
Investigatory Meeting Tips – Members ME SE Tips to help a member understand their rights when attending an employer investigation.
EDUCATION MODULE – Union Investigations SI Explore concepts and best practices to ensure successful union investigations.
Principles of Investigations – Infographic SE SI Reviews the overarching principles of investigations.
Interviewing Techniques SI Tips and suggestions on different styles when investigating.
Asking Better Questions – Checklist SI Ten (10) tips on asking better questions and a comprehensive list of possible questions using the 5 W’s for anyone conducting investigations on behalf of the union.
Chronology/Timeline – Example SI Example on creating a chronology / timeline of events for grievance preparation.
Grievance Investigation – Checklist SI Things to consider for different grievance types.
Release of information / Permission for Representation – Template SI Sample template.
Policies & Procedures – NBA SA EDMP Policies pertaining to the Nurses Bargaining Association.
Policies & Procedures – CBA SA EDMP Policies pertaining to the Community Bargaining Association.
Policies & Procedures – FBA SA EDMP Policies pertaining to the Facilities Bargaining Association.
Back to Steward Resource Toolkit
Resources marked with this icon can be shared with members to support their self-advocacy or personal development.
The following icons identify resources within the toolkit that are also part of a course or curriculum.
Joint Occupational Health & Safety
Communicating Essential Skills
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