Crucial Conversations: On Demand

Contact: Leisa Smith

The Crucial Conversations course is now available online in an on-demand format. Now, stewards take the course when it works best for them - anytime, anywhere!

This course provides BCNU stewards with the skills to master high-stakes conversations while remaining calm and professional. The methods taught will help transform a steward?s ability to communicate effectively when it counts the most. Whether in a professional or a personal context, the techniques are easy to learn and can be practiced in small steps until mastered.

Originally designed as a two-day in-person course, stewards can complete this education between May 10 and June 21, 2021. Participants will be salary reimbursed for two days? union leave. Due to the online on-demand format, participants are expected to own to build their own training schedule. Once registered, attendees receive a pre-paid license from BCNU to access the course. Once training begins, materials are available for 60 days, regardless of when the course is completed.