Crucial Conversations: On-Demand

Registration is closed. 

Contact: Leisa Smith

The Crucial Conversations course is now available online in an on-demand format. 

This course provides BCNU stewards with the skills to master high-stakes conversations while remaining calm and professional. The methods taught will help transform a steward's ability to communicate effectively when it counts the most. Whether in a professional or a personal context, the techniques are easy to learn and can be practiced in small steps until mastered.

Originally designed as a two-day in-person course, stewards can complete this education between Oct. 4 and Nov. 15, 2021. Participants will be salary reimbursed for two days' union leave. Due to the online on-demand format, participants are expected to build their own training schedule. Once registered, attendees receive a pre-paid license from BCNU to access the course. Once training begins, materials are available for 60 days, regardless of when the course is completed.